National Identity Management CommissionNIMCAccess PortalHelp & Support Center
Find guidance, report issues, and contact the right support team for the NIMC Appraisal Portal.
Quick Help
User Guide
Step-by-step instructions for logging in, changing password, updating staff information, and completing appraisal tasks.
Open User GuideLogin Help
Get help with username, password, first-time login, account access, and password reset issues.
Get Login HelpSystem Requirements
Check supported browsers, internet requirements, and recommended devices for using the portal.
View RequirementsFrequently Asked Questions
How do I log in for the first time?
Use your official NIMC email address and the temporary password issued to you. You will be asked to change the password before continuing.
How do I reset my password?
Use the Forgot Password link on the login page and follow the instructions sent to your registered email.
Why can't I access my self appraisal form?
Self appraisal may be unavailable if your profile verification, appraisal code, or active appraisal cycle is not ready.
Why is peer appraisal not yet available?
Peer appraisal details remain confidential until the assigned staff member submits self appraisal.
Why is subordinate appraisal not yet available?
Subordinate appraisal details remain confidential until the assigned higher-level staff member submits self appraisal.
Why can't I submit my appraisal?
Check that every required score, comment, date, signature, and attestation field is complete and valid.
What should I do if my supervisor or HOD details are incorrect?
Submit a profile correction request or contact HCM before completing the affected appraisal stage.
How do I know if my appraisal has been submitted?
Submitted appraisals show a submitted or locked status on the relevant dashboard page.
Can I edit after final submission?
Final submissions are locked. Admin/HCM must reopen a record if correction is required.
Who should I contact for appraisal cycle issues?
Contact HCM / Appraisal Desk through staff@example.gov.ng for cycle, policy, and approval guidance.
Contact Support
General Support
staff@example.gov.ngFor login issues, portal access, profile update issues, and general appraisal portal support.
Technical Support
staff@example.gov.ngFor system errors, failed page loading, browser issues, failed submissions, and technical faults.
HCM / Appraisal Desk
staff@example.gov.ngFor appraisal cycle, supervisor/HOD details, appraisal policy, approval status, and score-related guidance.
Regional Support Contacts
| Region | Support Email | Phone Number | Action |
|---|---|---|---|
| Headquarters | staff@example.gov.ng | 09111793699 | EmailCall |
| North Central | staff@example.gov.ng | 09111793685 | EmailCall |
| North East | staff@example.gov.ng | 09111793703 | EmailCall |
| North West | staff@example.gov.ng | 09111793714 | EmailCall |
| South East | staff@example.gov.ng | 09111793701 | EmailCall |
| South South | staff@example.gov.ng | 09111793710 | EmailCall |
| South West | staff@example.gov.ng | 09111793572 | EmailCall |
Report an Issue
Submit a support request for login, appraisal workflow, or technical issues.
Track Support Request
Ticket status lookup requires both Ticket ID and registered email.
Support Hours
Monday - Friday: 8:00 AM - 5:00 PM WAT
Response Time: Within 24 hours
Emergency Support: Contact your supervisor, HOD, or HCM department directly
Ready to access the portal?
Use your official staff login details to continue to the appraisal workspace.